Student Handbook
Lives Changed, People Empowered ™
Lives changed:
Our courses are designed to improve the lives of people from all walks of life across the Gold Coast and Australia by equipping them with proven business and management skills. Not only do our courses teach practical skills that will propel you in the workplace, but once you start to uncover exactly what the mind can achieve, you realise that anything is possible and your life has limitless potential. At AIOL, you can become whoever you want to be!
People empowered:
You are responsible for your own success. Potential is within all of us, ready to be unleashed. Anything is possible, but it requires us to take agency over our own lives. Set a goal. Work toward it. Achieve it.
Our courses are taught in a fun, friendly, and relaxed environment designed to put you at ease so that you can get the most out of the tools we offer. We hone in on your unique traits to provide you with a teaching style and approach which will help you get the most out of your course.
We care about each individual. Our excellent compliance record with The Australian Skills Quality Authority (ASQA – National regulator for training colleges) reflects our passion for continuous improvement. Our students consistently back us up regarding the innovative and creative sessions we deliver across all levels.
Our motto is “Lives Changed, People Empowered”. This is our passion, and a quick look at our Facebook profile and website testimonials will prove that our students walk away with a life-changing training experience.
Overview of Australian Institute of Learning (AIOL)
The Australian Institute of Learning (RTO 32309) is more than just a place to study—it’s a place to grow. We offer a wide range of nationally recognised qualifications designed to meet the demands of today’s dynamic workforce. Our courses focus on practical skills and real-world applications, preparing you for the challenges and opportunities in your chosen career path.
Lives Changed, People Empowered™ is not just our motto; it’s the foundation of everything we do. Our courses are carefully designed to improve the lives of individuals from all walks of life by providing them with the skills and knowledge needed to succeed in their careers and personal lives. We understand that education is a powerful tool for change, and we are passionate about helping you unlock your full potential.
People Empowered:
At AIOL, we believe that everyone has the potential to achieve great things. We encourage our students to take responsibility for their own success by setting goals, working hard, and staying committed to their personal and professional development. Our supportive learning environment is designed to help you feel confident and motivated, ensuring you get the most out of your educational experience.
We pride ourselves on our excellent compliance record with the Australian Skills Quality Authority (ASQA), the national regulator for training colleges. Our dedication to continuous improvement and innovation is reflected in the creative and engaging sessions we deliver across all levels. We care deeply about each individual student, and our success is measured by your success.
Safe and Inclusive Recruitment
The Australian Institute of Learning is committed to building a safe, respectful, and inclusive workplace and learning environment.
Our staff recruitment and selection practices are designed to:
Welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and beliefs
treat all applicants fairly, respectfully, and without discrimination
Use clear, bias-free language in job advertisements and role descriptions
Complete all required background checks, including Working With Children Checks, before employment
Provide induction and ongoing training on cultural awareness, inclusive practice, and professional conduct
create a workplace culture and training environment where diversity is valued and everyone feels safe and respected
All staff are expected to support this commitment and to model inclusive and respectful behaviour at all times.
Digital Literacy Requirements for the Diploma
To successfully participate in and complete a Diploma-level course, a solid foundation in digital literacy is essential. The following skills are crucial:
1. Understanding Digital Devices and Software: Proficiency in computer use, including navigating the operating system, managing files, and utilising software applications like Microsoft Word, Adobe Reader, and web browsers.
2. Internet Navigation: The ability to effectively search and navigate online platforms, such as learning management systems, is essential for accessing course materials and completing assignments.
3. Use of Communication and Collaboration Tools: Familiarity with platforms like Zoom and Microsoft Teams, including joining meetings, sharing screens, and participating in online discussions.
4. Learning New Tools: The ability to independently watch video tutorials and learn how to use new tools and software such as Padlet, Sli.do, and Microsoft Feedback Forms, as well as referencing tools like MyBib.com or CiteThisForMe.
5. Digital Safety and Identity: Awareness of online safety practices, including protecting your digital identity, recognising phishing attempts, and managing privacy settings.
6. Problem-Solving in Digital Contexts: The capacity to troubleshoot basic technical issues, such as connecting devices to networks, updating software, and using digital peripherals like printers and scanners.
7. Adapting to New Technologies: A readiness to adapt to and learn new software, tools, and digital practices, ensuring that your digital skills remain current as technology evolves.
Here is a great FREE course you can enrol in to learn more about the tools we use for this course.
Independent Skills
To successfully complete this course, you must also possess the following independent skills:
1. Technical Proficiency: Ability to use Word, open PDFs, manage files, and navigate online systems independently.
2. Online Research: Skills in searching and reading information online, including using resources like Google, the Queensland State Library, and academic journals.
3. Content Creation: Ability to write various documents such as learning programs and session plans, and develop resources like PowerPoints, handouts, quizzes, and checklists.
4. Video Recording: Capability to record videos and demonstrate teaching through video evidence using the learning management system or Zoom recordings.
5. Communication and Presentation: Strong communication and presentation skills for creating evidence.
6. Creativity and Problem-Solving: Ability to adapt and find solutions creatively when needed.
Information for Students
Governance and Administration
The governance structure of AIOL ensures that all operations meet the highest quality and compliance standards. Our executive team, led by the Director, maintains transparency and accountability in all aspects of our educational delivery.
Compliance and Legislative Framework
We adhere to the Standards for Registered Training Organisations (RTOs) 2015, ensuring that all our practices align with the requirements set out by the Australian Skills Quality Authority (ASQA). Our compliance framework includes regular audits and continuous improvement processes to maintain our status as a leading provider of vocational education.
Course Information
Students are provided with detailed course outlines, including objectives, structure, delivery methods, and assessment requirements, upon enrolment. Depending on the qualification, courses may include classroom sessions, online learning, practical workshops, and workplace placements.
Assessments
Assessments are designed to measure your understanding and application of course content. These may include quizzes, written assignments, case studies, practical demonstrations, and role plays. Feedback is provided to guide your progress and support your learning journey.
Certification
Upon successful completion of your course, and once all fees have been settled, you will be awarded a nationally recognised qualification or a statement of attainment, as applicable. We issue digital qualifications - LEARN MORE
Course Cancellation and Deferrals
If a course is cancelled, we will notify you immediately and offer alternative arrangements, including rescheduling or a full refund of any fees paid. Students who must defer their studies due to personal circumstances should refer to the deferral policy detailed in their training contract.
Third-Party Agreements
AIOL may collaborate with third-party providers to deliver specific courses or services. Any such arrangements will be communicated to students, ensuring full transparency.
Disability Support Services
We are committed to providing an inclusive learning environment. Students with disabilities or special needs are encouraged to discuss their requirements with our support team during enrolment to ensure appropriate adjustments can be made.
Unique Student Identifier (USI)
A USI is mandatory for all students enrolling in nationally recognised training. This unique number gives you access to your training records and results through an online portal. You can create or retrieve your USI by visiting the USI website.
Academic Support Services
Learning Resources
AIOL offers a range of learning resources, including textbooks, e-books, and online materials, to support your studies. These resources are accessible through our Online Learning Management System (LMS) or on request.
Online Learning Management System (LMS)
The LMS is your central hub for accessing course materials, submitting assessments, and communicating with your trainers and peers. Login details will be provided upon enrolment, and support is available to help you navigate the system.
Tutoring and Mentoring Programs
To assist you in your studies, we offer tutoring and mentoring programs tailored to your individual needs. These services are designed to provide additional academic support and help you achieve your full potential. Additional costs apply. This service is optional and accessible if all support and resources supplied have not met your need due to learning difficulties.
Counselling Services
Our counselling services are available to help you manage any personal challenges that may impact your studies. Whether you need support with mental health, stress management, or other personal issues, our qualified counsellors are here to assist.
Academic Advising
Academic advisors are available to guide you through your educational journey.
Video Recordings
We may have pre-recorded video tutorials available to assist you further. However, any recordings, resources, and correspondence with the college must remain confidential and cannot be shared with anyone without our express permission. We reserve the right to seek compensation for intellectual property or violating our disclaimers.
Recommended Software
The following tools are highly recommended to assist you in your learning
Ai Tools
The following tools have been developed to assist you on your journey to empowerment. Please use them at your own discretion.
Code of Practice
Issuance of Qualifications
AIOL (RTO 32309) issues qualifications and statements of attainment in accordance with AQF standards. These documents are provided to students who have completed all course requirements and met the necessary academic standards.
Financial Management
Our institute follows rigorous financial management practices to ensure the responsible handling of student fees and other financial transactions. Your training contract details all fees, payment plans, and refund policies.
Records and Information Management
We maintain comprehensive student records, including enrolment details, assessment results, and qualifications issued. These records are managed in compliance with the Privacy Act 1988 and are accessible to students upon request.
Access and Equity
We are committed to ensuring that all students have equal access to our courses and services, regardless of background, gender, disability, or other factors. Our access and equity policies are designed to support an inclusive learning environment.
Recognition of Prior Learning (RPL)
Students may be eligible for RPL based on previous education or work experience. This process allows you to receive credit for certain units within your course, potentially reducing the time and cost required to complete your qualification. Refer to your training contract for detailed terms and conditions.
Additional Information
Disability Support
We comply with the Disability Discrimination Act 1992 and are committed to supporting every student. You are encouraged to disclose any disability, impairment, or health condition when you enrol. Your information is kept confidential and only used to work out what support or reasonable adjustments we can provide. Sharing this information will not prevent you from enrolling. We cannot change the core requirements of a qualification, but we will always act reasonably and look at options together.
In some cases, we may ask you to provide medical evidence to help us put the right supports in place. If your support needs go beyond our resources, we will talk with you about alternatives such as a course transfer, referral to external services, or withdrawal if necessary.
Emergency Contact
If there is an emergency and we cannot contact you directly, we may reach out to the Next of Kin you nominated during enrolment.
Identity Documents and Security
As part of enrolment, you may be asked to provide identity documents such as a driver’s licence or passport. These are used to confirm your eligibility and for compliance. We store these securely using Google Workspace and HubSpot systems. Only authorised staff who hold a Blue Card can access this information, and documents are securely destroyed once we no longer need them.
Digital Literacy Requirements
We expect you to have the digital literacy skills needed to take part in your course. This includes being able to log in to our systems, use Zoom, upload and download assignments, create documents, and complete basic online research. If you’re not confident in these areas, let us know before you enrol so we can discuss options.
Language, Literacy and Numeracy (LLN) Test
You’ll also be asked to complete a Language, Literacy and Numeracy (LLN) test as part of enrolment. You must complete this honestly and without outside help, AI tools, or copying. Your results help us work out if extra support is needed for you to succeed in the course.
Accurate Information
Finally, we ask that you always provide true and accurate information. If you leave out important details or provide misleading information, it may limit our ability to support you and could affect your enrolment.
Stakeholder Feedback
We value feedback from our students, staff, and industry partners. We conduct regular surveys and consultations to gather input on our programs and services, which helps us continuously improve the quality of our education.
Provision of Information
AIOL is committed to providing all students with clear, accurate, and timely information. This includes details on courses, fees, assessments, support services, and policies, ensuring you have all the information you need to make informed decisions.
Legislative Compliance
AIOL complies with all relevant federal and state legislation, including:
• The Sex Discrimination Act 1984
• The Racial Discrimination Act 1975
• The Disability Discrimination Act 1992
• Discrimination Act 1991 (ACT)
• Anti-Discrimination Act 1977 (NSW)
• Anti-Discrimination Act 1992 (NT)
• Anti-Discrimination Act 1991 (QLD)
• Equal Opportunity Act 1984 (SA & WA)
• Anti-Discrimination Act 1998 (TAS)
• Equal Opportunity Act 2010 (VIC)
• The Commonwealth Copyright Act 1968
• The Work Health and Safety Act 2011
We ensure that all our operations, including training delivery, assessment, student support, and administrative processes, are compliant with these legal obligations.
Marketing Accuracy
All marketing materials and communications from AIOL are crafted to be clear, accurate, and ethical. This ensures that prospective and current students have a realistic understanding of the courses, services, and outcomes associated with their enrolment.
National VET Data Policy
Data Collection and Usage
As a Registered Training Organisation (RTO), we are required to collect and manage certain personal information to provide training and assessment services. This data is collected in compliance with the National Vocational Education and Training Regulator Act 2011. Your personal data is used for reporting to government bodies, ensuring quality standards, and supporting your educational experience.
Student Rights under the Privacy Act
Students have the right to access and correct the personal information held by AIOL. We are committed to protecting your privacy and ensuring that your information is only used for its intended purpose. Our practices align with the Privacy Act 1988, and details on how we manage your data can be found in our privacy policy.
Access to Personal Records
You can request access to your records anytime by contacting our administration office. We ensure that any changes or corrections to your personal information are made promptly to maintain the accuracy of our records.
Student Rights and Responsibilities
Code of Conduct
As a student at AIOL, you are expected to uphold the values of respect, integrity, and responsibility. This includes behaving respectfully towards peers and staff, adhering to academic integrity policies, and following all institutional rules and regulations.
Student Safety and Wellbeing
Your safety and well-being are our top priorities. AIOL is committed to providing a safe learning environment, both on-campus and online. This includes physical safety measures, mental health support, and a zero-tolerance policy towards bullying, harassment, and discrimination. We encourage students to report any concerns regarding safety and well-being to our student services team, who are trained to handle such matters confidentially and effectively.
Equal Opportunity and Anti-Discrimination
We are dedicated to fostering an inclusive environment where every student has equal access to educational opportunities. Discrimination based on race, gender, age, disability, religion, or any other characteristic is strictly prohibited. Our policies align with relevant state and federal anti-discrimination laws, ensuring a respectful and supportive atmosphere for all students.
Privacy and Confidentiality
Your personal information is protected under the Privacy Act 1988. We are committed to maintaining the confidentiality of all student records and personal data. Information will only be shared with authorized personnel or as required by law. Students can access their records and request corrections if necessary.
Participation and Engagement Expectations
Active participation in all aspects of your course is essential for success. This includes attending classes (whether in-person or online), engaging in discussions, completing assignments on time, and contributing to group work. Regular communication with instructors and peers is also encouraged to enhance your learning experience.
Complaints and Appeals Policy
Scope of Complaints and Appeals Policy
The complaints and appeals policy covers any issues arising from the conduct of AIOL, its staff, or third-party service providers. This policy ensures that all complaints are handled fairly, transparently, and promptly.
Informal and Formal Complaints Process
Students are encouraged to resolve minor issues informally by discussing them directly with the involved parties. If the issue cannot be resolved informally, a formal complaint can be lodged using our official Complaints Form. This form should be submitted to our administration, and you will receive an acknowledgment of receipt within five working days.
Review and Appeals Process
If you are dissatisfied with the outcome of a formal complaint, you may request a review by the institute’s Director(s). If the review does not resolve the issue to your satisfaction, an independent third party may be engaged to conduct an external appeal. The decision of this external adjudicator will be final and binding.
External Appeals and Independent Adjudication
An independent third party, chosen in agreement with the student, handles external appeals. This ensures that the appeal process is impartial and fair. The external adjudicator’s recommendations are implemented immediately.
Documentation and Record-Keeping
All complaints, reviews, and appeals are documented and maintained in the institute’s Complaints Register. This ensures transparency and helps us to identify areas for continuous improvement.
Academic Integrity
Definition and Importance of Academic Integrity
Academic integrity is the foundation of a fair and honest educational environment. It involves upholding ethical standards in all academic work, including assessments, research, and interactions with peers and instructors.
Forms of Academic Dishonesty
Academic dishonesty includes, but is not limited to:
• Plagiarism: Presenting someone else’s work or ideas as your own without proper attribution.
• Cheating: Using unauthorized materials or assistance during an assessment.
• Fabrication: Making up data, results, or information for any academic exercise.
• Facilitation: Assisting another student in committing any form of academic dishonesty.
• Duplication: Submitting the same work for multiple assessments without explicit permission.
• Unauthorised Collaboration: Working with others on an assignment when individual work is required.
• Misrepresentation: Providing false information to an instructor regarding an academic exercise.
Use of Artificial Intelligence in Academic Work
You may consider using an AI tool only when permitted by your topic coordinator and with proper acknowledgement of your use of AI.
You may be instructed or permitted to use AI platforms or tools during your topic or as part of an assessment piece. Read any instructions carefully and only use the tools in the manner prescribed. For example, a topic may permit the use of AI in some, but not all, stages of an assessment task. If you are unsure, check with your topic coordinator.
Where use has been permitted, you must properly acknowledge any use of AI in developing your assessment and provide an appropriate citation.
Generative AI tools such as ChatGPT can be handy to help you:
Understand complex concepts by explaining them in more straightforward terms
Apply critical, creative, and reflective thinking skills by generating and evaluating your prompts and the accuracy and relevance of the output.
Improve your written communication skills by refining your language and style.
Prepare for assessments by generating quizzes and flashcards to practice with
Misusing Artificial Intelligence (AI) Tools includes using AI tools such as ChatGPT, Gemini, or DALL-E without your lecturer's or RTO's permission and without appropriate acknowledgement or citations. While these tools can be helpful in your study, they must be used appropriately and ethically.
At all times your answers must be your answer and not an Ai tool answer. This is considered breach of academic guideline. Ai is permitted for research but responses must be verified with proper references.
Academic Integrity
Additional steps to maintain the student’s course progress may also be introduced.
It is crucial to adhere to these guidelines to maintain the integrity of the assessment process and ensure that students’ capabilities are accurately assessed based on their understanding, knowledge, and learning. AI chatbots, including but not limited to: ChatSopt, ChatGPT, Bing Chat, Bard, Jasper Chat, Perplexity, Tidio Lyro, Kommunicate, Drift, Infobip, and LivePerson, you.com, additional AI software accessible for assessment support and evidence creation, are examples of AI chatbots that students may not use.
Students may not utilise artificial intelligence (AI) chatbots to augment their assessment responses. Assessment responses should reflect the “transfer of learning” achieved through the training program. Students must demonstrate their skills and knowledge at the required depth and breadth, aligning with the Australian Qualification Framework (AQF) level, without incorporating AI chatbot assistance. Your assessment will contain explicit instructions on how to use AI if permitted.
Paraphrasing and Referencing Guidelines
When completing assessments, it’s essential to paraphrase any content from sources and adequately reference it using Harvard or APA style. This not only demonstrates your understanding but also upholds the academic integrity of your work.
Enforcement and Consequences
Violations of academic integrity are taken seriously and may result in penalties ranging from a warning to expulsion, depending on the severity of the offence. All assessments are subject to scrutiny using advanced software to detect any form of dishonesty.
Additional Acedemic Policy
Academic Policy
Part 1: Knowledge Questions Completion
Requirement
1. Thorough Responses: Each response must be a minimum of 75 words, demonstrating a clear understanding of the concepts.
2. Research Sources: Use information from provided learning resources and reputable external sources (academic websites, libraries, peer-reviewed articles).
3. Prohibited AI Use: AI-generated responses are strictly prohibited. Identification of AI usage will result in a failed mark for the entire section.
4. Paraphrasing and Referencing: Responses must be paraphrased and properly referenced using Harvard or APA style. Use citation tools like MyBib or CiteThisForMe.
5. Reference Upload: Upload your references to the references section, clearly identifying the question number for each reference.
Part 2: Legal Requirement
Overview
This policy defines the academic integrity standards all students must adhere to. It delineates forms of academic dishonesty and specifies the repercussions for such violations, reinforcing the integrity of our educational processes and the ethos of our college.
Definition of Academic Dishonesty
Academic dishonesty includes, but is not limited to:
1. Plagiarism: Presenting another’s work, words, ideas, or data as one’s own without appropriate attribution.
2. Cheating: Using or attempting to use unauthorised materials, information, or devices in any academic task.
3. Fabrication: Falsifying information or citations in any academic exercise.
4. Facilitation: Assisting others in committing academic dishonesty.
5. Duplication: Submitting the same or very similar work for multiple assignments without authorisation.
6. Unauthorised Collaboration: Collaborating without explicit permission where such collaboration is not permitted.
7. Misrepresentation: Providing false information to an instructor regarding a formal academic exercise.
8. Use of AI Tools: Using AI tools inappropriately, without proper citation or beyond what is authorised by instructors.
Enforcement and Consequence
• Immediate Cancellation: Any assessment compromised by academic dishonesty will be immediately invalidated.
• Verification: Advanced software is employed to verify the authenticity of student work and ensure adherence to this policy.
• Zero Tolerance: Academic dishonesty is met with strict penalties, including possible assignment failure, course failure, or expulsion.
Additional Guidelines
Recommended Research Practices
• Credible Sources: Utilise credible sources such as legitimate search engine results, government departments, and library websites.
• AI Content: Ensure all AI-generated content is properly cited and derived from verifiable sources. Be cautious of AI inaccuracies; students are responsible for verifying the authenticity of their research.
• Learning Resources: All responses to knowledge questions must incorporate resources from the Learning Portal.
• Research Scope: Independent research is restricted to case studies and project work.
• Research Link: Recommended external link for academic research and Queensland State Library: you.com.
Conclusion
Maintaining high standards of academic honesty is essential to preserve the integrity and reputation of our institution. Students are expected to strictly comply with these guidelines and uphold the values emblematic of our college community. All assessments will be marked strictly against these criteria. This policy serves as a foundation for ethical academic conduct and a reminder of the importance of integrity in all scholarly endeavours.
Zoom Policy
Overview of Zoom as a Learning Tool
Zoom is the primary platform for virtual classes, meetings, and webinars at AIOL. It allows for interactive and real-time learning experiences and supports both synchronous and asynchronous educational activities.
Technology Requirements and Support
To participate effectively in Zoom sessions, you will need:
• A reliable internet connection
• A device with a webcam and microphone (laptop, tablet, or smartphone)
• The Zoom app or access through a web browser
Login details for each session will be provided via email. Our IT support team can assist you if you encounter any technical difficulties.
Participation and Etiquette Guidelines
Active participation is expected in all Zoom sessions. This includes:
• Keep your video on unless instructed otherwise.
• Muting your microphone when not speaking to avoid background noise.
• Using the chat feature to ask questions or make comments during lectures.
• Dressing appropriately and maintaining a professional demeanour.
Handling Technical Issues During Zoom Sessions
If you experience technical issues during a session, try the following:
• Check your internet connection and restart your device if necessary.
• Rejoin the Zoom session using the original link.
• Contact IT support if the issue persists.
Technical issues should be reported immediately to ensure they do not impact your learning.
Study Habits for Success
The Pomodoro Technique for Time Management
The Pomodoro Technique is a time management method that involves working in focused intervals (typically 25 minutes), followed by short breaks. This approach helps improve concentration and productivity, making managing study sessions and assignments easier.
Effective Time Management Strategies
Successful time management involves prioritizing tasks, setting realistic goals, and avoiding procrastination. Consider creating a weekly study schedule that allocates time for reading, assignments, revision, and breaks. Using calendars, planners, or digital apps can help you stay on track.
Maintaining a Healthy Study Environment
Your study environment is crucial to your ability to focus and learn effectively. Ensure your study space is:
• Quiet and free from distractions.
• Well-lit and comfortable.
• Organized with all necessary materials within reach.
Regular breaks and staying hydrated can also enhance your concentration and overall productivity.
Understanding Your Learning Style
Different students learn in different ways. Understanding your learning style—visual, auditory, reading/writing or kinesthetic—can help you tailor your study techniques for better results. For example:
• Visual learners might use diagrams, charts, and videos.
• Auditory learners may benefit from listening to recordings or discussing concepts aloud.
• Kinesthetic learners might prefer hands-on activities or moving while studying.
Maximizing Training Time
Make the most of your training sessions by coming prepared, participating actively, and engaging with your instructors and peers. Taking notes, asking questions, and reviewing materials after each session can reinforce learning and help you retain information.
Fees and Financial Information
Overview of Fees and Charges
All fees associated with your course will be detailed in your official training contract. This includes tuition fees, materials fees, and any other costs incurred during your studies. The training contract will also outline the payment schedule and methods available.
Payment Plans and Options
We offer flexible payment plans to help you manage the cost of your education. Details of these plans, including instalment amounts and due dates, will be specified in your training contract. Adhering to these terms is important to avoid disruptions to your studies.
Terms and Conditions of Enrolment
The terms and conditions of enrolment are final and binding once you sign the training contract. This contract outlines all the obligations of both the student and the institute, including payment of fees, adherence to policies, and course completion requirements. Failure to sign the contract or adhere to its terms may result in the cancellation of your enrolment.
Health and Safety
Work Health and Safety (WHS) Policies
AIOL is committed to ensuring a safe and healthy learning environment for all students, staff, and visitors. Our WHS policies prevent accidents and manage risks associated with our educational activities. All students must comply with safety guidelines and report any hazards or incidents immediately.
Emergency Procedures and Contacts
Clear procedures are in place to ensure the safety of everyone on campus in the event of an emergency. These procedures include evacuation plans, first aid responses, and emergency contact numbers. Students will be briefed on these procedures during orientation and encouraged to familiarize themselves with the emergency exits and assembly points.
Health and Wellbeing Services
We offer various services to support our students' physical and mental health. This includes access to counselling services, mental health workshops, and wellness programs. Students facing health-related challenges that may impact their studies are encouraged to seek support from our student services team.
Support for Students with Disabilities
Our commitment to inclusivity extends to providing tailored support for students with disabilities. This may include reasonable assessment adjustments, access to assistive technologies, and additional learning support. Students are encouraged to disclose any disabilities during the enrolment process so that we can make the necessary arrangements.
Student Support and Engagement
Orientation Programs
All new students are required to participate in an orientation program, which is designed to introduce you to AIOL, your course, and the resources available to you. Orientation includes sessions on using the Online Learning Management System (LMS), academic integrity, and student support services.
Student Feedback and Surveys
Your feedback is vital to our continuous improvement. Regular surveys are conducted to gather insights into your learning experience, course content, and support services. We encourage you to participate actively in these surveys and to provide honest feedback to help us better serve our student community.
Alumni Network and Career Services
After graduation, you will have the opportunity to join our alumni network, which offers ongoing support, networking opportunities, and access to further education and career development resources.
RTO Scope of Registration
AIOL offers the following qualifications under our RTO registration:
• BSB40320 - Certificate IV in Entrepreneurship and New Business
• BSB50120 - Diploma of Business
• BSB50420 - Diploma of Leadership and Management
• BSB60420 - Advanced Diploma of Leadership and Management
These qualifications equip you with the knowledge and skills to excel in various business and management roles. Whether starting your own business, advancing in your current career, or taking on leadership responsibilities, our courses provide the practical and theoretical foundations necessary for success.
Post-Enrolment Support Strategies
Student Support Services Overview
At AIOL, we are committed to supporting our students throughout their educational journey. Our support services are designed to help you succeed academically, personally, and professionally. All support is provided upon request, and in cases where we are not qualified to meet specific learner needs, we may refer students to external services. Additional fees may apply for some services.
Staff Awareness and Responsibilities
Our staff members are trained to be aware of the regulatory and legislative requirements relevant to the training being delivered and the support needs of students. This includes understanding their responsibilities under the Disability Standards for Education 2005 and ensuring that all students receive the appropriate level of support.
Support Service Providers
We have researched and engaged with various support service providers to offer assistance relevant to our student cohort. These services include mental health support, academic advising, and career counselling. Information on how to access these services is provided during orientation and is available on our LMS.
Procedures for Monitoring Progress and Engagement
We have implemented processes to monitor student progress and engagement throughout their studies. This includes regular check-ins with academic advisors, tracking course progress through the LMS, and early intervention strategies for students who may be at risk of falling behind. These procedures are in place to ensure that every student has the opportunity to succeed.
Online Learning Support
Digital Literacy and Technology Requirements
To succeed in an online learning environment, students must have suitable digital literacy skills and access to the necessary technology and resources. We assess students’ digital literacy during the enrolment process and provide support where needed. Students are expected to have a reliable internet connection, a computer or tablet, and access to required software and platforms.
Access to Online Resources
All online students have access to the same resources as in-person students. This includes access to course materials, online libraries, and student support services through the LMS. We ensure that online students receive all relevant information about their course and the provider to support their learning.
Monitoring Progress and Early Intervention
We have systems in place to record and monitor the progress of online students. Regular data collection allows us to identify students needing additional support and intervene early to address any issues. This proactive approach helps to ensure that online students remain engaged and on track to complete their studies successfully. We will communicate with you regarding our student support services if our data reflects you need additional support. Ultimately, the onus is on you to reach out and let us know if you need support.
Local Support Services
For students who require additional support beyond what we can provide, we may be able to refer you to local services that can offer assistance. This includes mental health services, academic tutoring, and career counselling. Information on these services is available upon request, and we can facilitate referrals as needed.
Video Tutorials
Before you watch any video recording provided, please take a moment to read through this important disclaimer:
No Downloading: This video is provided for streaming on YouTube only. Any downloading, distribution, or reproduction of this video without the express permission of the Australian Institute of Learning is strictly prohibited.
Educational Purposes Only: The information, advice, and guidance provided in this video are for educational purposes only. They are not intended to be and should not be interpreted as professional advice. While we aim to provide accurate and up-to-date educational content, the Australian Institute of Learning makes no representations or warranties of any kind about the completeness, accuracy, reliability, suitability, or availability of the video content.
No Professional Advice: The content in this video is not provided as professional advice. Viewers should not act upon this information without seeking independent professional advice. The Australian Institute of Learning is not responsible for any actions taken based on the information provided in this video.
Conduct Your Research: We encourage all viewers to conduct their research and consult with professionals as needed before applying any information obtained from this video.
Copyright Notice: All content in this video, including text, graphics, logos, images, and audio clips, is the property of the Australian Institute of Learning and is protected by copyright and other intellectual property laws.
Graduation
Graduation Requirements
To be eligible for graduation, you must have completed all the required units within your course, paid all outstanding fees, and complied with all institutional policies.
Alumni Services
As a graduate, you will continue to be part of the AIOL community. Our alumni services offer opportunities for professional development, networking, and ongoing education.
Continuing Education Opportunities
Learning is a lifelong journey. To help you stay competitive in your field, we offer a range of continuing education opportunities, including advanced diplomas, short courses, and professional development programs. Our career services team can help you explore these options and plan your educational path beyond graduation.
Photograph/Testimonial Consent and Release
At the Australian Institute of Learning, most of our classes, tutorials, and support sessions may be recorded. This is so we can improve the quality of training, support you if you miss a session, and meet our legal obligations. If you’re in a recorded session, your name, voice, or image might appear in the recording — but recordings are only ever shared with enrolled students through secure links. They are never made public.
We may also use photos, short videos, or testimonials for marketing on our website, social media, or in print. If this happens, we will never publish your full name, address, or personal details. For students under 18, parental or guardian consent is built into the enrolment form by acknowledging we privacy notice we provide in the enrolment form.
If you prefer, you can ask to join a class without your camera on or use a display name that does not identify you. And if you have concerns about recordings or marketing use, you should contact us before your classes begin so we can talk through your options.
Photograph/Testimonial Consent and Release
By enrolling in a course at AIOL, you (or your parent/guardian, if you are under 18) acknowledge and agree to the following terms:
Recordings, Photos, and Media
We record most training and support sessions to improve quality, provide replays to enrolled students, and meet compliance requirements. You will always be notified if a Zoom session is being recorded. Audio recordings of class training may also be made at the trainer’s discretion, for example to follow up on student conversations, monitor training quality, or provide an additional safeguard when the student is a minor.
If you participate in a recorded session, your name, voice, image, or chat may appear in the recording. Recordings are stored securely in the cloud and are never made public. Where recordings are shared, access is restricted to enrolled students only. On rare occasions, a recording may be disclosed in the event of a legal dispute, compliance review, or regulator request.
Under Queensland law (Invasion of Privacy Act 1971 ss 43 and 45), a party to a private conversation may lawfully record it without the other party’s consent, but publishing or sharing such recordings is restricted. The Australian Institute of Learning will only use or disclose recordings where permitted by law, for training, compliance, or lawful interests.
By enrolling in a course at the Australian Institute of Learning (RTO 32309), you (and if under 18, your parent/guardian) grant the College consent to photograph, video, or record your name, voice, appearance, likeness, and/or written testimony. These may be used in advertising, promotional materials, events, and marketing activities, both in print and online.
We may publish, exhibit, or distribute your likeness, testimonial, or appearance worldwide in media including print, radio, television, and online platforms. To protect your privacy, we will never publish full names, home addresses, or personal contact details in public materials. For students under 18, parental/guardian consent is collected via the enrolment form.
You acknowledge that no payment or compensation will be provided for the use of your image, likeness, or testimonial. By consenting, you agree that this use is authorised and indemnify the College against claims or damages related to such use.
The Australian Institute of Learning is committed to acting responsibly and ethically in all use of recordings and media. We will never sell your information to external parties without your express permission.
Indemnity
You agree to indemnify and hold harmless the Australian Institute of Learning (RTO 32309), its subsidiaries, affiliates, successors, assigns, officers, directors, agents, and employees from any claims, actions, losses, or damages arising from the authorised use of your likeness, image, video, voice, or testimonial for training, promotional, or marketing purposes.
You acknowledge that once material is published online, despite our safeguards, it may be subject to unauthorised use by third parties, including but not limited to artificial intelligence tools, bots, or data-scraping technologies outside of our control. The College will take reasonable steps to protect and monitor the use of student content but cannot be held liable for misuse or unauthorised reproduction by external parties.
AIOL is committed to acting responsibly and ethically in the use of any student information. We will never sell your information to external parties without your express permission.
Check out our privacy notice
Disclaimer
Statement of Information Changes
The information contained in this handbook is subject to change. AIOL reserves the right to amend or update any part of this handbook without prior notice. Students are encouraged to regularly check the LMS and official communications for updates.
Contact Details for Clarifications
For any questions or clarifications regarding the information in this handbook, please contact:
Australian Institute of Learning (RTO 32309)
Phone: 0755625030
Email: studentlounge@aiol.net.au
Website: aiol.net.au